Privacy Policy
Your privacy is important to us. This policy explains howStackSolve collects, uses, and protects your personal information when you use our services.
Table of Contents
Overview
StackSolve ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in any capacity.
By using our services, you consent to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact information (email, phone number, address)
- Company information and job title
- Account credentials and authentication information
- Payment and billing information
- Communication preferences
- Technical requirements and project specifications
Automatically Collected Information
When you visit our website or use our services, we automatically collect certain information:
- IP address and geographic location
- Browser type and version
- Operating system and device information
- Pages visited and time spent on our website
- Referring website and search terms
- Cookies and similar tracking technologies
How We Use Information
We use the information we collect for various purposes, including:
Service Delivery
- • Providing DevOps consulting services
- • Managing client projects and communications
- • Processing payments and billing
- • Technical support and troubleshooting
Business Operations
- • Account management and authentication
- • Marketing and promotional communications
- • Website analytics and improvement
- • Legal compliance and fraud prevention
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as cloud hosting, payment processing, and analytics services.
Legal Requirements
We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
Data Security
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
Data encrypted in transit and at rest using industry-standard protocols
Access Control
Strict access controls and authentication for all systems and data
Monitoring
Continuous monitoring and logging of all access and activities
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access
Request access to your personal information
Correction
Request correction of inaccurate information
Deletion
Request deletion of your personal information
Portability
Request transfer of your data to another service
Restriction
Request restriction of processing activities
Objection
Object to processing for marketing purposes
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Retention Periods
- • Client data: Duration of engagement plus 7 years
- • Marketing data: Until consent is withdrawn
- • Website analytics: 26 months
- • Support tickets: 3 years after resolution
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
Policy Changes
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
General Inquiries
Email: [email protected]