Terms of Service
These terms govern your use of StackSolve's services and establish the legal framework for our professional relationship. Please read them carefully.
Key Terms Summary
Here's a quick overview of the most important terms. Please read the full document below for complete details.
Service Level Agreement (SLA)
Our commitment to provide services with specified uptime and performance standards.
Confidential Information
Any proprietary or sensitive information shared between parties during the engagement.
Deliverables
Specific outputs, documentation, or implementations provided as part of our services.
Force Majeure
Unforeseeable circumstances that prevent fulfillment of contractual obligations.
1. Acceptance of Terms
By accessing or using StackSolve's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
These terms constitute a legally binding agreement between you ("Client," "you," or "your") and StackSolve("StackSolve," "we," "us," or "our"). This agreement governs your use of our consulting services, website, and any related services we provide.
Important Note
These terms may be updated from time to time. Continued use of our services after changes constitutes acceptance of the new terms.
2. Our Services
StackSolve provides professional DevOps consulting services, including but not limited to:
Infrastructure Services
- • Cloud migration and optimization
- • Infrastructure as Code implementation
- • Container orchestration
- • Monitoring and observability setup
Development Services
- • CI/CD pipeline development
- • Security and compliance implementation
- • Process automation
- • Team training and consultation
Service Scope
Specific services will be detailed in individual Service Agreements or Statements of Work (SOW). We reserve the right to modify or discontinue services with appropriate notice.
3. User Obligations
As a client of StackSolve, you agree to:
Provide Accurate Information
Supply complete, accurate, and up-to-date information about your systems, requirements, and business needs.
Maintain System Access
Provide necessary access to systems, accounts, and resources required for service delivery.
Comply with Laws
Ensure your use of our services complies with all applicable laws and regulations.
Backup and Security
Maintain appropriate backups and security measures for your data and systems.
Prohibited Activities
You may not use our services to:
- • Engage in illegal or fraudulent activities
- • Violate intellectual property rights
- • Distribute malware or harmful code
- • Interfere with our service operations
4. Payment Terms
- • Net 30 payment terms
- • Monthly invoicing
- • Project milestones
- • Retainer agreements
- • Bank transfer (ACH)
- • Wire transfer
- • Credit card
- • Check (upon approval)
- • 1.5% monthly interest
- • Service suspension
- • Collection fees
- • Legal action
Pricing and Estimates
All pricing is detailed in individual Service Agreements. Estimates are provided in good faith but may vary based on project scope changes. Additional work requires written approval.
5. Intellectual Property
Intellectual Property Ownership
Client-Owned IP
You retain ownership of your existing intellectual property, data, and business information.
StackSolve-Owned IP
We retain ownership of our methodologies, tools, templates, and pre-existing intellectual property.
Work Product
Custom deliverables created specifically for your project become your property upon full payment.
6. Confidentiality
Both parties acknowledge that they may have access to confidential information during the course of this engagement.
- • Business strategies and plans
- • Technical specifications
- • Customer data and lists
- • Financial information
- • Proprietary processes
- • Security configurations
- • Maintain strict confidentiality
- • Use information only for services
- • Implement security measures
- • Limit access to need-to-know
- • Return or destroy upon request
- • Comply with data protection laws
Duration
Confidentiality obligations survive termination of this agreement and remain in effect for five (5) years or as required by applicable law.
7. Limitation of Liability
Important Legal Notice
This section limits our liability for damages. Please read carefully and consult legal counsel if you have questions.
Liability Cap
Our total liability for any claims arising from or related to this agreement shall not exceed the total amount paid by you for services in the twelve (12) months preceding the claim.
Excluded Damages
We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- • Loss of profits or revenue
- • Loss of data or business interruption
- • Cost of substitute services
- • Loss of business opportunities
Exceptions
These limitations do not apply to damages caused by our gross negligence, willful misconduct, or breach of confidentiality obligations.
8. Termination
Either party may terminate this agreement with thirty (30) days written notice.
- • Complete work in progress
- • Final invoice for services
- • Return confidential information
- • Transition assistance (if requested)
Either party may terminate immediately for material breach after written notice and failure to cure within fifteen (15) days.
- • Non-payment of fees
- • Breach of confidentiality
- • Violation of terms
- • Illegal activities
Effect of Termination
Upon termination, all rights and obligations cease except for payment obligations, confidentiality, and intellectual property provisions, which survive termination.
9. Governing Law and Disputes
Governing Law
This agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
Jurisdiction
Any legal action or proceeding arising under this agreement shall be brought exclusively in the federal or state courts located in San Francisco County, California.
Dispute Resolution
Before initiating legal proceedings, the parties agree to attempt resolution through:
- 1. Direct negotiation between authorized representatives
- 2. Mediation with a mutually agreed mediator
- 3. Binding arbitration if mediation fails
10. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective upon posting to our website or notification to active clients.
Notification Process
- • Email notification to active clients
- • Website posting with effective date
- • Thirty (30) day notice for material changes
- • Continued use constitutes acceptance
Contact Information
If you have any questions about these Terms of Service, please contact us:
Contact
Email: [email protected]
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM EST
Response Time: Within 2 business days
Emergency Contact: Available 24/7 for active clients